The latest enhancements in Microsoft Dynamics 365 Commerce promise to revolutionize the way businesses operate across various sectors. D365 Commerce is currently in version 10.0.39, with version 10.0.40 available in June 2024. In this comprehensive overview, we’ll delve into the key features and functionalities in the following categories:
- POS
- B2B
- Payments
- Copilot
- Digital Commerce
POS Enhancements
Native Barcode Scanning for Mobile Apps
The Store Commerce app now enables native barcode and QR code scanning using Android or iOS mobile device’s rear-facing camera, eliminating the need for the licensing of a third-party apps. This feature streamlines workflows for tasks such as adding items to transactions, processing returns, price checks, and inventory operations.
Streamlined Workflow for Adding Items
When adding items from the product page to the cart, a new confirmation dialog displays the list of products being added. Users can utilize navigation options to process the transaction or stay on the product page. A new configuration option has been added in the Visual search profile which can be used to bypass the confirmation dialog and take the user directly to the transaction.
Display of Store Phone Number
Store associates can now access the store’s phone number directly from the store location page in POS, including a mobile view and an offline mode. Displaying the store phone number in POS can streamline daily tasks that involve communication within the store as well as communication between customers and internal teams.
Reset Button Grids
To ensure a consistent user experience, the default button grid is restored at the end of a transaction, reducing confusion and enhancing usability.
Configure Display of Search Results
Users can now customize the default view for displaying search results, offering flexibility and catering to user preferences. Prior to this update, the default view for search results was list view. In receiving customer feedback, namely preferring card view (especially on mobile devices), users are now able to customize this display.
Store Commerce Self-Checkout
POS customers can enable self-checkout kiosks, allowing shoppers to scan and pay for items using credit cards.
Faster Checkout with Optimized Payment Flows
Updated user interfaces for cash and credit card payment flows streamline the checkout process, saving time and offering convenient payment options. In optimizing payment flows, “Exact payment” options have been introduced to send the checkout to the payment terminal or process and exact-change payment. “Smart denominations” is also introduced to offer logical cash grouping payment options.
Adyen Tap to Pay on iPhone
Store associates can now accept contactless payments directly on an iPhone using Store Commerce for iOS, enhancing convenience for shoppers. Shoppers can ‘tap’ to make a payment with their NFC support credit cards or mobile device digital wallets.
Cash Management for Multiple Currencies
Cash management operations in stores now support multiple currencies, enabling retailers to manage cash across various currencies seamlessly.
Reset Receipt Numbers
Organizations that have strict requirements for unique receipt IDs can enable automatic synchronizing number sequence data, guaranteeing accuracy and compliance. The last number sequence data is retrieved from the Commerce Scale Unit (CSU) whenever POS is initialized.
POS UX Improvements
The user interface of POS is enhanced with modern design elements, including rounded corners on tiles and buttons, drop shadows, rollover elevation on product and category cards, and updated Logout screen.
Performance Improvements
Bar code scanning performance is enhanced, and product data is cached in POS for improved performance. POS makes a CSU call in the background for product data older than one hour in order to ensure that the cache is up to date with the latest data.
B2B Enhancements
Associate Distributors to Site
Users can now associate multiple channels with their respective sites simultaneously, streamlining site management and content authoring. Using the cross-channel function, users can author web pages once and make them available by default for other channels associated with the site.
Dynamic Catalog Reset
There is also a new distributor channel search and selection tool on B2B sites. B2B Buyers can only view channels that are relevant to them and can quickly switch between distributor channels. Upon switching distributor channels, the product catalog selection is automatically reset, ensuring users see relevant products.
Enable Site Admins to Control Access
Site admins can control which business partners have access to specific B2B ecommerce websites, enhancing security and customization.
Initiate Orders on Behalf of B2B Partners
Customer service personnel can now initiate orders on behalf of B2B partners, simplifying the ordering process and improving customer service.
Capture Distributor Leads and Manage Access to Distributor Channel
Organizations can onboard B2B sellers as prospects, granting them access to manage orders and stock. The system creates a B2B online channel associated with the B2B seller and catalogs, inventory, pricing and promotions can be controlled at the channel level. An employee record is created to grant admin members from the B2B seller access to manage orders and stock using headless commerce APIs. A customer hierarchy is generated, designed to streamline user management for the B2B seller.
Order template to support B2B Catalog
Order templates now support catalogs. In enabling the catalog feature, each order template line saves the corresponding catalog information.
Payments Enhancements
Support for Non-Recurring Payment Tokens
Commerce now supports payment operations without storing card tokens, simplifying payment processing and enhancing security. Online store, Call center and POS customer orders are updated to process payments within a single authorization request.
Aggregated Payments Workspace
A new Payments workspace in Commerce headquarters simplifies analysis of payment configurations across multiple channels. The new workspace allows users to review all call centers, online stores and retail stores. Payment-related quick links have also been added, allowing users to quickly navigate to key configuration pages in Commerce headquarters.
Google Pay on Adyen
A dedicated Google Pay module is introduced for regular payment processing, offering a seamless checkout experience for online shoppers.
Copilot Enhancements
Generate Product Enrichment Content
Copilot functionality now allows businesses to leverage AI-generated product marketing content tailored to engage customers effectively. Users can transform their product storytelling and marketing strategy, tailored to engage their customer base.
Digital Commerce Enhancements
Multiple Shipping Addresses and Delivery Notes
Consumers and business buyers can now choose multiple shipping addresses for orders and add delivery notes and delivery dates, enhancing flexibility and convenience.
Catalog Support for “On Behalf Of” Ordering
B2B account managers can now sign into the B2B e-commerce website on behalf of buyers and access catalog information, simplifying the ordering process. The account manager can view the same information that the buyer sees and can add items to the cart and place orders.
Conclusion
These enhancements represent a significant step forward in empowering businesses to deliver exceptional customer experiences, streamline operations, and drive growth. By leveraging the latest features in Dynamics 365 Commerce, organizations can stay ahead of the competition and thrive in today’s dynamic marketplace. With enhancements in POS, B2B, Payments, Copilot and digital commerce, you can optimize and transform your business solutions with D365
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