RSM WINE RETAIL EXPERIENCE CENTER
1. Welcome, Modern Check-In
Welcome, please take a wristband and let us begin our journey with immersive experiences tailored to your profile.
2. Wall of Wines
Undecided on what product you want? Select specific product details or compare products with interactive light technology that guides and educates you on products in store. Technology used: RFID, QR, PowerApps
3. Reimagine Q & A
Wish you could clone your experts? Customer has a question? Using a hologram creates a unique experience beyond 2D while providing high-quality information. Technology used: Hologram, RFID
4. Frictionless Checkout
A seamless, frictionless and touchless checkout experience through a user-friendly application. Technology used: D365 Commerce, POS, RFID
5. Know Your Customers
Identify, adapt, and serve evolving customer needs for deeper engagement, creating more opportunities for meaningful interactions. Technology used: D365 Sales, Marketing, Customer Insights
6. Mobility at Your Fingertips
Extend brand loyalty with an app that keeps your customers engaged and wanting more. Technology used: D365 Commerce
7. Self-Serve Rentals
Harness the power of IoT along with flexible low-code Power Apps to quickly create safe, in-person events. Technology used: PowerApps, Power BI
8. VIP Event Experience
Provide an exceptional VIP event experience and track inventory in real-time without the need for customers to physically scan or checkout. Technology used: PowerApps, Power BI, RFID
9. Virtual Tasting
Enable customers to stay connected post-pandemic with an at-home wine event where experts provide virtual tastings and support. Technology used: Teams, Remote Assist, Power Virtual Agent, Omni-Channel Chat
10. Immersive Dining Experience
Deliver new dining experiences where guests interact with holograms. Technology used: Hologram, RFID
Welcome, Modern Check-in
Welcome, please take a wristband and let us begin our journey with immersive experiences tailored to your profile.
Technology used: PowerApps, RFID
Wall of Wines
Undecided on what product you want? Select specific product details or compare products with interactive light technology that guides and educates you on products in store.
Technology used: RFID, QR, PowerApps
Reimagine Q & A
Wish you could clone your experts? Customer has a question? Using a hologram creates a unique experience beyond 2D while providing high-quality information.
Technology used: Hologram, RFID
Frictionless Checkout
A seamless, frictionless and touchless checkout experience through a user-friendly application.
Technology used: D365 Commerce, POS, RFID
Contact us: katie.schafer@rsmus.com
Know Your Customer
Identify, adapt, and serve evolving customer needs for deeper engagement, creating more opportunities for meaningful interactions.
Technology used: D365 Sales, Marketing, Customer Insights
Mobility at Your Fingertips
Extend brand loyalty with an app that keeps your customers engaged and wanting more.
Technology used: D365 Commerce
Self-Serve Rentals
Harness the power of IoT along with flexible low-code Power Apps to quickly create safe, in-person events.
Technology used: PowerApps, Power BI
VIP Experience
Provide an exceptional VIP event experience and track inventory in real-time without the need for customers to physically scan or checkout.
Technology used: PowerApps, Power BI, RFID
Virtual Tastings
Enable customers to stay connected post-pandemic with an at-home wine event where experts provide virtual tastings and support.
Technology used: Teams, Remote Assist, Power Virtual Agent, Omni-Channel Chat
Immersive Dining Experience
Deliver new dining experiences where guests interact with holograms.
Technology used: Hologram, RFID